Cancellation and Refund Policy of TravelsRoute

Non-Refundable Deposit

• All bookings require a non-refundable deposit of 30% of the total hire charge to secure your booking. If TravelsRoute is unable to fulfill the journey, a full refund will be issued.

Cancellation Charges

• If you need to cancel your booking, the following charges will apply:

  • More than 25 days before the journey: 25% of the total booking cost.
  • 14-25 days before the journey: 30% of the total booking cost.
  • 7-14 days before the journey: 50% of the total booking cost.
  • 48 hours - 7 days before the journey: 75% of the total booking cost.
  • Less than 48 hours before the journey: 100% of the total booking cost.

Non-Refundable Once Boarded

• Once passengers have boarded the vehicle, TravelsRoute considers the contract fulfilled, and no refunds will be issued.

Additional Services Cancellation

• If the canceled booking involved additional services (e.g., meals, accommodation), and the service providers impose cancellation fees, these costs will be passed on to the hirer in addition to the above cancellation charges.

Refund Process

• Refunds will be processed within 14 days of the cancellation request, minus any applicable charges.

No-Show Policy

• If a passenger fails to meet the driver at the specified pick-up time and location without prior notification, the full cost of the booking will be charged.

• A “No Show” includes:

  • Incorrect date or time of booking.
  • Failure to contact TravelsRoute or the driver within one hour of the scheduled pick-up time.

• If you alter the times of your transfers after making a reservation, this may incur an extra charge due to potential disruptions to our schedule. Additional costs for last-minute arrangements to accommodate changes will be passed on to the client.

Contact Us

For any inquiries or cancellation requests, please contact us at info@Travelsroute.co.uk.