To book a minibus or coach with Travels, visit our website and follow these steps:
1. Select Your Service: Navigate to the booking section and choose the type of service (e.g., private hire, airport transfer, or event transport).
2. Enter Trip Details: Input your pick-up and drop-off locations, travel dates, and group size.
3. Choose a Vehicle: Browse available vehicles (MPVs, minibuses, or coaches) and select one that suits your needs. Use filters for amenities like Wi-Fi or wheelchair accessibility.
4. Review and Confirm: Check the pricing, which includes fuel and driver charges, and confirm your booking details.
5. Payment: Complete the secure payment process using credit cards, bank transfers, Apple Pay, or Google Pay.
Our platform features a price comparison tool to help you find the best deals and a live availability checker to ensure your chosen vehicle is ready for your trip.
For most Travels bookings, no special documents are required beyond your booking confirmation, which is emailed to you upon completing your reservation. This confirmation includes trip details, vehicle information, and driver contact information. For international trips within the UK (e.g., crossing into Scotland, Wales, or Northern Ireland), ensure all passengers have valid identification (e.g., passport or driver’s license). If traveling with children under 16, check for any specific requirements with our customer support team. To obtain your booking confirmation, simply complete the booking process on our website, and it will be sent to your registered email address.
You can modify your reservation by contacting Travels’ customer support team via email or phone, subject to availability of drivers and vehicles. Modifications may include changes to pick-up times, destinations, or vehicle types. For cancellations, Travels offers a flexible policy:
- Cancellations made 48 hours or more before the trip are eligible for a full refund.
- Cancellations within 24-48 hours may incur a partial fee, depending on the booking.
- Cancellations within 24 hours may not be refundable but can be rescheduled where possible.
To modify or cancel, log into your Travels account or contact our support team directly. Please note that changes are subject to mutual agreement and availability.
Travels accepts a variety of secure payment methods, including:
- Credit/Debit Cards: Visa, MasterCard, and American Express.
- Digital Wallets: Apple Pay and Google Pay.
- Other Methods: Bank transfers.
All payments are processed securely through our encrypted payment gateway to ensure your information is protected.
Travels accepts credit cards (Visa, MasterCard, American Express), bank transfers, Apple Pay, and Google Pay. All payments are processed securely, with no hidden fees, and fuel and driver charges are included in the quoted price.
Yes, you can modify or cancel your reservation with Travels. Modifications, such as changing the date, time, or vehicle, can be requested through our customer support team, subject to availability. For cancellations:
- Full refunds are available for cancellations made 48 hours or more before the trip.
- Partial fees may apply for cancellations within 24-48 hours.
- Cancellations within 24 hours may not be refundable but can often be rescheduled. Contact our support team or manage your booking via your Travels account.
Yes, Travels offers discounts for group bookings, particularly for larger groups or recurring trips. The discount amount depends on the group size, vehicle type, and trip duration. To avail of a group discount, contact our booking team directly or indicate the group size during the online booking process, and any applicable discounts will be reflected in your quote. Special promotions may also be available for events like weddings or corporate outings—check our website or speak with an agent for details.
Travels primarily focuses on minibus and coach hire services and does not directly offer hotel bookings. However, for group travel planning, we partner with trusted accommodation providers. To explore hotel options:
1. Contact our customer support team during your booking process to request assistance with group accommodation.
2. Provide your destination, travel dates, and group size.
3. Our team will recommend hotels that suit your needs and can bundle them with your transport booking for convenience.
We are working on integrating a hotel search feature into our website, so stay tuned for updates. For now, use our contact form or call us for personalized assistance.
As stated previously, Travels allows modifications to reservations (e.g., date, time, or vehicle type) through customer support, subject to availability. Cancellations are subject to the following:
- Full refund if canceled 48+ hours before the trip.
- Partial fee for cancellations within 24-48 hours.
- Within 24 hours, refunds may not be available, but rescheduling is possible. Contact our support team or manage your booking online.
Since Travels specializes in minibus and coach hire, we do not directly manage hotel bookings or room rates. However, if we arrange group accommodation through our partners, breakfast inclusion depends on the hotel’s policy. When requesting accommodation assistance, specify your preference for breakfast inclusion, and our team will confirm options with you. Always verify this detail directly with the hotel when finalizing your stay.
Travels does not directly manage hotel bookings, but for group travel accommodations arranged through our partners, pet policies vary by hotel. When coordinating with our team, inform us if you plan to travel with pets, and we’ll recommend pet-friendly hotels. On our vehicles, pets are allowed in certain cases (e.g., service animals or small pets in carriers), but you must confirm this with our booking agent in advance to ensure compliance with our policies and vehicle suitability.
You can reach Travels’ customer support through:
- Email: Use the contact form on our website or email our support team (details available in your booking confirmation).
- Phone: Call our dedicated support line, available 24/7, listed on our website’s contact page.
- Live Chat: Access the live chat feature on our website for real-time assistance.
For urgent issues, such as trip-day concerns, calling our support line is the fastest option. Ensure you have your booking reference number ready for quicker resolution.
Travels offers a loyalty program for frequent customers. After your first booking, you can enroll in our loyalty scheme via your account dashboard. Benefits include:
- Points earned per trip, redeemable for discounts on future bookings.
- Exclusive offers for repeat customers, such as priority booking or seasonal promotions.
- Special rates for corporate or regular group travel contracts.
To join, create an account on our website and opt into the loyalty program during booking or through your profile settings.
We have MPVs, minibuses, and coaches of various sizes. Our fleet ranges from 4, 6, 7, and 8 seater MPVs, 9, 12, 16, and 25 seater minibuses, to 30, 33, 49, and 70 seater coaches. This allows Travels to accommodate any group size for a comfortable journey.
Yes, Travels has wheelchair accessible vehicles in our fleet. Please specify your accessibility requirements when booking to ensure the appropriate vehicle is available for your journey.
Yes, Travels offers amenities such as Wi-Fi and entertainment options to enhance the travel experience for families and friends. Amenities vary by vehicle, so please confirm with our agent when booking to ensure the desired features are available.
Yes, some of Travels' coaches are equipped with restrooms. Please confirm this with our agent when booking your vehicle.
Travels offers minibuses and coaches from reputable brands such as Mercedes, Ford, and other popular manufacturers, ensuring quality and comfort.
Depending on the vehicle type, Travels offers amenities such as comfortable leather seats with front tables, overhead compartments, lighting, AC and heater, ample storage space for larger groups, wheelchair accessibility, power sockets, free Wi-Fi, TV, and mini fridge. Please confirm with our agent when booking to verify available amenities.
Travels is a registered coach and minibus provider in the UK. We offer private hire services with drivers across the UK, catering to various group travel needs.
Travels provides private MPVs, minibus, and coach hire services with drivers across the UK. We cater to group travel needs such as private tours, airport transfers, school runs, wedding transportation, and more.
Travels operates throughout the United Kingdom, including England, Scotland, Northern Ireland, and Wales.
No, Travels has no minimum or maximum hire duration. We accommodate trips ranging from a couple of hours to months, or even an entire year on a schedule.
Travels has a designated meeting point at the airport. Our driver will meet passengers at this point holding a sign with their name for easy identification.
